• FCD: The First Commit Date is the date that your Qorvo products will arrive at your dock.
• CRD: The Customer Request Date is the date we seek to match with the First Commit Date.
• RMA: Return Materials Authorization: A form to fill out to return products as needed.
• RFA: Return for Failure Analysis: Process to follow if a product does not work as expected.

If you can’t find a product on the portal, it may not be a standard product or may not be ready to sample or purchase. Please call or email your Qorvo Inside Sales Representative to ask about product status, pricing and availability.

If you can’t find a product to order online, it may not be ready to sample or in production yet. Only standard products will appear on the order portal. Any custom products need to be ordered through your Qorvo Inside Sales Representative.

The U.S. Dept. of State requires licenses to ship any of our export restricted products. Once our Qorvo ITAR Representative verifies license certification, your order will be processed. If you have any questions about the status of your order, please contact your Inside Sales Representative.

Yes, please click the play button below to watch the training video which covers how to search for products, add them to your cart, view past orders, view shipping information for your account, and much more.

 

Samples, evaluation boards and standard products are available to order in the order portal. If you don’t see the product you’re looking for, please contact your Inside Sales Representative for assistance with product availability and pricing. You will only be able to search and order products you are authorized to purchase.

We’re happy to discuss custom designs and prototypes with you. Connect with your Inside Sales Representative for assistance.

Some parts may be discontinued but if inventory is still available, the product will continue to appear as an option to order. You can continue to place orders until no inventory is available for purchase, or we can direct you to the replacement product.

Product numbers that have a hyperlink next to it will direct you to the product detail page on the external public website (www.qorvo.com) in a separate window.  You will be able to review product details and the data sheet specifications there. If a hyperlink does not appear, it may not be online as a standard product to order for all customers.

Qorvo uses six statuses to indicate where a product is in its life cycle, from preview through discontinued.

The product details page for a specific product will list the latest status. Qorvo uses the following designations.

 

New standard products will appear in the order portal once they are in the price list and available to sample or purchase.  In general, all standard products that are communicated through the Release to Sales (RTS) process will appear in the order portal.

Items will remain in your cart indefinitely.

Yes. If items already exist in your cart, they will be merged with the reordered products.

The maximum limit is 20 characters, which should accommodate the PO. If the PO number is longer than 20 characters, please notify your Inside Sales Representative.

The default shipping information is established as part of our account profile in SAP.  If you need to change the default shipping information, please notify your Qorvo Inside Sales Representative to make the change so it’s reflected in the order portal.

Your Qorvo Inside Sales Representative can help change your preferred carrier in your account profile.

The First Commit Date is the date that your Qorvo products will arrive at your dock.

The Factory Ship Date is now known as the First Commit Date, the date that Qorvo products will arrive at your dock.

Unfortunately, not at this time. We aim to re-introduce this capability in the future.

Products can be delivered via standard and expedited shipping.

- Standard shipping: Products will arrive in 3-5 days, via ground or international economy air.
- Expedited shipping: Products will be delivered within 2 days, with an increased shipping rate charged to the customer’s account.

 After placing an order, you will receive a shipping notification with your carrier tracking number, so you can see when your order will arrive. This information is also displayed in the order history section.

Yes, hand-carry is an option but needs to be arranged with your Inside Sales Representative. Note that there still may be a processing fee, depending on where the product is located. If you have a time sensitive order for a customer, please contact your Inside Sales Representative to coordinate.

Your order status is displayed in the order history section. Your tracking number will be provided there with a link to the carrier tracking information once it is available.

The legacy orders cannot be viewed online in the Qorvo order portal but you can request a report from your Inside Sales Representative.  Any orders placed as of May 1, 2016 can be viewed via the Qorvo order portal.

Please contact your Inside Sales Representative for a report of previous orders placed.

On the Order Portal home page, click the RMA button next to your Inside Sales Representative’s name. Return requests will be reviewed within 3-5 business days. After you receive your paperwork authorization, you’ll have 60 days to return the products.

Return material authorization requests will be processed within 3-5 business days. If you’re submitting product for failure analysis (RFA), that requires separate processing and information and may require additional time.

Please contact your Qorvo Quality Representative to submit a Return Failure Authorization (RFA) form, which requires a failure analysis to be conducted. After the RFA is reviewed by a Quality rep, you will receive a notification regarding next steps. When in doubt, contact your Inside Sales Representative who will be happy to assist you on the process.

Yes, returns as of May 1, 2016 will be reflected in the order history after they’re processed.

After your RMA or RFA is processed, you will have 60 days to return the products to Qorvo.

The products you previously ordered will appear, but you will need to enter in the new quantity and your requested delivery date (CRD). If items already exist in your cart, they will be merged with the reordered products.

Please submit a return materials authorization (RMA) form. Your account will be credited for the order. We will then generate a replacement order and correct parts will be sent as soon as possible.

Please contact your Inside Sales Representative for assistance in finding an alternate or replacement product for you.

This is controlled by each business unit within Qorvo. Most parts should be available for sampling with the exception of the Defense & Aerospace products. If you aren’t seeing a sample product that you expect to be available online, please contact your Inside Sales Representation for further information.

Yes, you will be provided with a separate account for ordering free samples online. When you login, you will see Sample Order Portal on the home page. If you don’t have your sample login information, please contact your Inside Sales Representative.

Exactly the same way as you would place a standard order. Be sure to use the sample account which was assigned to you. This account will only display available sample products.

Certain samples will require Business Unit approval and quantities may be limited depending on availability and other factors. Most parts should not be restricted by quantity but we do track sample orders and these will be checked during your quarterly business review with your Regional Sales Manager.

Qorvo will need to know the company name, contact information and project name for all sample orders. Enter the “Company Name, Contact Name” in the PO field during checkout and “Project Name” in the Comments field. If the contact name does not fit in the PO field, enter this along with the project name and any other relevant information in the Comments field.

Production samples will have the same lead times as their production parts. Brand new release products may require additional lead time depending on availability and demand.

Yes, but an actual PO number is not needed. Please enter the end customer's "Company Name, Contact Name" in the PO number field for sample orders. Any other relevant information may be entered in the comments field.